Introduction to Terminal Operations
The Introduction to Terminal Operations is an entry level course expected to provide the learners with essential awareness, knowledge and skills on airport operations and terminal management. The 5 day course is a well-balanced mix of theoretical and practical training and aims to impart learners with a wide-ranging knowledge about airport infrastructure, airport terminal components, terminal planning and design, ground handling, baggage screening &handling, service quality and passenger experience.
The teaching method blends and couples classroom lectures with interactive multimedia lessons, group activities and onsite projects in the airport under the guidance and supervision of industry experts. Such a learning combination would ensure that graduates are well prepared for their future employment and career advancement in airport and aviation-related industries.
Classroom Theory: 5 Days
Location:
On Site and Off Site (UAE and GCC)
Target Audience:
New entrants aspiring for career/employment opportunities in Aviation/airport sector.
Pre-requisites:
To undertake this programme, learners would require a minimum English proficiency of Intermediate level.
Aims & Learning Objectives
- Gain an overview of the airport terminal components, their associated functions and how they interrelate and fit into the entire gamut of airport operations.
- Gain basic knowledge of terminal planning, passenger building design and configuration and airport queuing systems.
- Understand the ground, baggage and passenger handling processes, procedures, airline related passenger services, airline related operational functions.
- Comprehend management and performance metrics related to diverse terminal operations and functions.